SHIPPING & RETURNS
Shipping Policy
We’re so excited for you to receive your Mika Planners order! While we aim to get your package on its way to you as quickly as possible, please keep in mind that we’re a small team based in Port Lincoln, South Australia. We usually dispatch within a few business days, however during peak seasons (such as planner launches or sale periods) dispatch times can extend to up to 7+ days.
For the latest updates that may affect delivery times, please refer directly to Australia Post service updates.
Within Australia
Australia Post Standard
FREE shipping for orders over $80
$10 for all orders under $80
Australia Post Express
$15 on all orders
International Shipping
We are currently only shipping to New Zealand
Carried by either Australia Post
Shipping on all international orders is $20
In Stock Items
Most orders will be dispatched within a few business days, but please allow up to 1–2 weeks during busy periods. If you have an urgent order, please reach out to us at hello@mikaplanners.com.au before placing your order.
Pre-Order Items
Orders containing both pre-order and in-stock items will be shipped together, once all items are available.
If your order includes more than one pre-order item, your order will be dispatched according to the latest pre-order dispatch time.
We truly appreciate your patience and support for our small business here in Port Lincoln. We can’t wait for you to start using your Mika products!
Returns & Exchanges
We want you to love your Mika Planners products. That’s why we offer a 30-day change-of-mind store credit policy.
Change of mind returns: Items must be returned at the customer’s expense, unopened, in their original packaging and condition, and with proof of purchase. Once received, your return will be processed as a store credit sent to you via email.
Refunds: Refunds are only available if a product is faulty. If your item is found to be faulty, we will provide a replacement where possible, or issue a refund if a replacement is unavailable.
If you have any questions about your order, please reach out to us at hello@mikaplanners.com.au — we’re here to help.
Frequently Asked Questions
We are a small business based in Port Lincoln, South Australia
We accept all major credit and debit cards, PayPal, Shop Pay, Google Pay, and Apple Pay and AfterPay
We start processing orders quickly, so once your order has been confirmed it may not be possible to change or cancel it. If you need assistance, please email us at hello@mikaplanners.com.au as soon as possible and we’ll do our best to help.
Pre-order items will ship once stock arrives. If your order contains both pre-order and in-stock items, the full order will be shipped together once all items are available. Dispatch dates are listed on the product page.
Yes! Mika Planners gift cards are available online and make the perfect thoughtful gift. They’re delivered instantly by email and can be redeemed at checkout.
Yes, you’ll receive an email confirmation as soon as your order is placed, followed by a shipping confirmation once your order has been dispatched.
Shipping
We ship all orders from Port Lincoln, South Australia. Orders are dispatched within a few business days, though during peak times (like launches and sales) dispatch can take up to 7 days
- Australia-wide: Free shipping on orders over $80.
- $10 Standard Shipping for all orders under $80
- $15 Express shipping on all orders
- International (NZ): $20 Shipping on all orders
Pre-orders: If your order contains both pre-order and in-stock items, everything will be shipped together once all items are available.
Need your order quickly? Email us at hello@mikaplanners.com.au and we’ll do our best to help.
If you spend over $80, shipping is free on all orders Australia wide
Returns
We want you to love your Mika Planners products! Here’s how our policy works:
- Change of mind: We offer a store credit for change-of-mind returns (excluding digital downloads). Items must be unopened, in their original packaging and condition, and returned at the customer’s expense with proof of purchase.
- Faulty items: If your product is faulty, we’ll replace it where possible, or provide a refund if a replacement isn’t available.
If you have any questions about a return, please email us at hello@mikaplanners.com.au
Currently we only offer shipping in Australia & to New Zealand. For more information please go to our Shipping & Returns page
Materials & Care
Your Mika Personal Planner will come with a complimentary microfibre suede dust cover. We recommend keeping the planner safe and sound in the pouch whilst it sits amongst other items in your bag. This will protect the vegan leather and the pages. If you spill anything on the cover, you can use a damp cloth to gently wipe to area.